How important is compassion? Or empathy? Can you “compassion” your way through life? Can you just as readily “compassion yourself out of” experiences and connections? Every time I meet a new person, and they ask me what traits are important or attractive in others, or even what drives me, I can only reply, “Compassion”. I think they are expecting a more glib or easy answer, and “compassion” often confounds the listener. It is almost as though they don’t know what it is or how to talk about it. As time goes by, though, I can’t think of another answer. There are other things that are important to me – empathy, learning – but compassion surpasses them all. And to see the looks on people’s faces when I voice this, you’d think I was speaking an alien language.

Strange, then, to see a number of articles pop up in business press emphasizing the importance of compassion and empathy in leaders (and in innovation). All such articles mention the fact that compassion is sorely and quite visibly absent in most corporate leaders and missions (certainly in practice if not in theory). Perhaps I have been ahead of the curve, even if my commitment to compassion, in practice and daily life, still sees me on the outside looking in. After all, the presence of these traits is rare, and these articles I cite only point to the need for compassion at an executive level, not necessarily the need for compassion in every interaction we have, every action we take. I, for example, shift myself into a place inside to find the compassion each time I am tempted to unleash my inner annoyance, frustration, judgment, crankiness, tiredness, boredom. It’s not that those feelings do not exist. They just need to take a backseat, belt themselves in and let humility and thoughtfulness take the wheel.

The intersection of compassion and corporate life, though, is something else. Something interesting, actually. Lately (as in the last few years), I find myself answering questions in job interviews and professional situations in the exact same way I do when I meet people in other, more social situations.

“What do you think the most important attribute in your arsenal is?”

“Compassion.”

I know I am expected in these moments to talk about a skill or experience that makes me suited for whatever role I’m discussing. But I return to, and ramble about, compassion. This always seems somewhat out of place in the moment, but I continue to push it because it is needed. The fact that interviewers or colleagues give me blank, deer-in-the-headlights stares proves to me that 1. compassion needs to be pushed, and 2. (in interview situations) I don’t want to work in that place anyway.

This idea – letting compassion guide and inform your choices – can make life harder. It’s something of a luxury to be able to choose or not choose with this one principle in mind. I consider, for example, that an environment bereft of compassion and empathy, in which power can accumulate unchecked, leads to corruption at the top, and a culture in which ethics are not valued, and trust becomes non-existent. Responsibility has no meaning. While most of what I have read that ties into my thinking focuses on looking at leaders/CEOs who have been blinded by power and the burdens of bottom-line decision-making, I’d argue that deeply corrupt or flawed leadership has trickle-down effects, and thus poisons an entire organization and its culture. (Hence my not wanting to work in environments in which someone looks at me strangely or rolls out the slow, “Okaaaayyyyy…”-style response to my comment. If the HR department or the hiring manager or future colleagues or current colleagues cannot intuitively understand the link between compassion and the good of/functioning of the company and its culture, I don’t necessarily want to be there to fight against that.)

From HBR.org:

“…the research of neuroscientist Sukhvinder Obhi, who has found that power impairs our mirror-neurological activity — the neurological function that indicates the ability to understand and associate with others. David Owen, a British physician and parliamentarian, has dubbed this phenomenon hubris syndrome, which he defines as a “disorder of the possession of power, particularly power which has been associated with overwhelming success, held for a period of years.”

It is not that every leader lacks empathy; in fact, their leadership role and its responsibilities take a toll on the ability to empathize. The decision-making at the scale and pace at which people in power must do so apparently rewires the brain, making the consequences of these decisions more remote and less human. This rewiring does not have to happen and can be reversed, and compassion is the key:

“While empathy is the tendency to feel others’ emotions and take them on as if you were feeling them, compassion is the intent to contribute to the happiness and well-being of others. Compassion, therefore, is more proactive, which means we can make a habit of it. By doing so, we can counter the loss of empathy that results from holding power, and in turn enable better leadership and human connections at work.”

Microsoft’s CEO, Satya Nadella, was recently profiled in a Wharton article that focused largely on Nadella’s view that avoiding hubris, valuing learning and embodying empathy lead to success and innovation. Apart from the obvious nods to leadership-style change, i.e. Microsoft’s attempt to shift from “know-it-all” to “learn-it-all”, which is in itself a huge step toward understanding: you acknowledge that you don’t and can’t know everything but that you are always and voraciously willing to keep learning, Nadella credits empathy as a significant underpinning to real innovation:

“This is a quality one doesn’t typically see on a list of top CEO character traits. But in Nadella’s view, empathy is, among other things, a key source of business innovation. He said that although many regard it as a “soft skill,” not especially relevant to the “hard work of business,” it is a wellspring for innovation, since innovation comes from one’s ability to grasp customers’ unmet, unarticulated needs.”

I can get behind this with relative enthusiasm (I only have so much of it), but I was curious in reading about Nadella’s perspective as to how and why people can only seem to come to a place where they are willing to introduce and admit empathy (and compassion) into all aspects of their lives only after they have experienced their own personal adversity? And even then, do you only empathize with those certain things you can relate to? Moz former CEO Rand Fishkin, who recently departed Moz, posted a farewell-to-Moz, hello-to-SparkToro (his new company) letter, in which he cites empathy as one of the most important/best skills he developed – yes, developed – because, he writes, it does not come naturally.

Can empathy only be felt when you have experienced similar things (while, as the HBR article posits, compassion is more about the intent to contribute to the well-being of others, regardless of your ability to relate to or feel the feelings of others)? Perhaps this depends on how you define and interpret “compassion”, which I think folds thoughtfulness, patience, empathy and this ineffable ‘intent’ into one big fluffy ball. I don’t know that I buy it, and in some way, find it disappointing, if true, that people are only capable of empathy by learning to be empathetic through their own experiences.

Still, any and all empathy, no matter how and when it arrives, is better than none.

 

Image (c) 2018 Naomi/Paddy Litvak