PhD in dilettantism: Everything is an ecosystem

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If I could get a PhD in being a dilettante (a nice way for saying that I can’t focus and want to know and learn a lot about everything without really becoming an expert), I’d sign up now.

Today I dabbled and dealt in so many different disciplines, tackled so many things in so many languages, worked on hands-on fix-it things but also read poetry, marketing theory papers and some clinical research (in healthcare), that it could never be said that I do the same thing all the time. What I do with my time would probably bore the majority of people, but that’s what makes the world tick. Some of us want to drive trucks; some of us know how to mix drinks; some of us want to drill teeth (hopefully as dentists); some of us want to write about destination weddings in Italy while baking coconut macaroon tarts and filling them with dark chocolate ganache (recipe and pictures to come). I also saw a record number of cats prowling around the immediate vicinity, answered a lot of overdue email and told someone what a “croque monsieur” is (even if I have never made nor eaten one myself).

I write all of this, though, as a preface to a debate I often have running in my head about the value of focus versus multidisciplinary meanderings. I conclude that there should be no “versus” in that statement because it is not really something about which one can make a value judgment – both ways of doing things have their own value. They accomplish different ends.

What prompted this was the recent death of activist Billy Frank Jr. One of the articles I read after his passing pointed out that Frank’s life work, dealing almost exclusively with fishing rights, restoring salmon habitat and the ecosystem was sometimes criticized by Native American groups that felt Frank should use his voice and platform to fight for or pursue broader Native American issues in his agitation and political work. Frank was direct as always: he worked with what he knew. He wanted lawmakers, when they saw him coming, to know exactly what he wanted from them and would talk about.

“I know there are other problems, but the one I know about is the salmon, and when these politicians see me coming I want them to know that’s what I am here to talk about.”

While this singular focus served Frank, does a singular focus on an important issue sometimes prevent us from seeing a bigger picture or looking outside a given discipline to find a solution to a big problem? This might not have crossed my mind except that around the same time Frank died, and I had salmon populations and the whole “ecosystem” idea on my mind, I had seen a program (multiple times), Lifelines, on Al Jazeera English about how an overabundance of a parasite in Senegal led to epidemic levels of schistosomiasis. The disease is one of the world’s neglected tropical diseases (have you ever heard of it? I hadn’t) and can have very severe consequences.

In the story presented on Al Jazeera, the freshwater snail that carries this parasite basically overpopulated the river once the river had been dammed. The population using the river water would then become infected. Even though the infection is treatable, reinfection occurs when the person uses infected water, of course, making it a neverending cycle unless something could be done about the overpopulation of snails.

Doctors and specialists working in Senegal on this public health issue decided to look outside their own sphere of expertise. They knew, according to the documentary, that damming was responsible for the outbreak but were not sure how or why.

“…until a development specialist linked the explosion of schistosomiasis to the extinction of river prawns in the river system caused by the dam.

River prawns prey on the snails that carry the schistosomiasis parasite. Without prawns, the snail population increased, and so did the risk of schisto infection for everyone who entered the river”

It took some different thinking to look outside, for example, the immediate problem of a dammed river or outside the medical problems at hand to see the entire ecosystem and discover what had changed (the prawn population) that could have caused this. In this case, a focus on one thing (suddenly 90% of the population was infected with schisto) led to expanding the focus to consider different disciplines that could explain the problem and come up with a solution (repopulating with prawns).

One could argue, of course, that all of this makes sense because regardless of whether you are a specialist or a generalist, so much of what gets done is well-integrated with everything else. It’s an interdisciplinary world, and much like the natural ecosystem, the manmade ecosystem relies on this interdependence and the different types of skills and expertise its parts and people have. (More reason to cheer for my unorthodox but totally interdisciplinary higher education at The Evergreen State College, eh?)

Stat Explosion and Data Overload

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May 18 skewed my blog statistics in a big way. As someone who manages a very niche, limited-reach blog for a corporation in my professional life (obviously not THIS blog), this sudden and brief explosion was an interesting look at what immediately drives traffic (a retweet from a famous person). Or rather what won’t. The corporate blog gets readers, and the number of readers and subscribers grows slowly but steadily. It is such a specialized area that it is not as though it would ever get the kind of readership that even my personal blog gets – and my personal blog is all over the place – personal, lacking in a theme or point and not actively trying to drive anything. It started as a baking/recipe blog when my colleagues (whom I had stuffed to near-death with cookies and cupcakes) demanded recipes. It evolved into a dumping ground for my thoughts and commentary on television, news/current events and all manner of other nonsense. Even if my personal blog had a steadier stream of traffic than my work blog (makes sense because the randomness of my personal blog means that all kinds of Google searches, from Mobutu Sese Seko to white chocolate macadamia cookies, from the benefits of telecommuting, to pictures of brown sugar cupcakes piled high with mounds of maple Swiss meringue buttercream and candied bacon. might lead someone to my blog), I never achieved any great reach.

on the bacon bandwagon

on the bacon bandwagon

Until today, my personal blog’s best stats never reached more than 250 visitors – and that was when I was baking a lot and posting recipes and pictures of cakes. In the absence of that, I maybe get 30 or 40 visitors. I am not that concerned with the statistics on my personal blog – I write it for my own sake and if someone else gets there and likes it, or even doesn’t like it, that’s fine with me.

But this morning, which has felt like a neverending night now that Swedish near-endless light nights are here, I posted an article about how I finally watched the witty and insightful Inside Amy Schumer, despite the misleading, one-dimensional Comedy Central ads for it that had so long turned me off. I posted about the blog via Twitter, which was retweeted from Schumer’s own account, which then led to what is for me an unprecedented avalanche of activity. Suddenly my phone was chiming: ding ding ding ding ding ding because, thanks to Schumer’s devotees (a more pleasant word than “followers”), people were retweeting and favoriting my original tweet. (Yes, I am perfectly aware of how asinine this sounds. A non-Millennial person describing the tweet and retweet process like it’s really serious business just sounds funny – even if it does have its own importance. It’s just not the be-all, end-all.)

But more than that, the link to the blog in which I wrote about changing my mind about Amy Schumer’s show made the blog statistics skyrocket. In a couple of hours, there were well over 1,000 visitors. The downside is that this opens the door to a lot of unprovoked criticism from complete strangers. But then yeah, the world’s full of haters, and that is completely fine. I hate a lot of stuff too. It is also easy to have a knee-jerk reaction (no emphasis on “jerk” or anything) – as I did to the ads, and as the commenter had to my post. But I am sure we are both cool enough people in our real lives.

The only comment on the Amy Schumer blog entry, in fact, was a negative one, basically laying into me for my “judgmental, accusatorial” observations about an ad. But, as I commented back (and I think we’re cool now), most of our judgments and decisions are kind of “split second” in nature – especially to ads. They are meant to appeal to us on some level, get our attention and in 30 seconds to make us want to do something, consume something, watch something or buy something (I won’t even use as strong a word as “persuade” since it’s more like advertisers tease and tempt with an elevator speech – so shouldn’t it be a bit more tempting, somehow?). Of course, I don’t know who the target audience was with the Schumer ads, but it’s not me – and that’s fine. But I still had to see them, and I made a judgment that watching the show might not be the best use of my time. Or that it would be as crass and shallow as the ads made it seem. That is no judgment of the show itself or Amy Schumer. And my writing about it was more like, “Hey, I was completely wrong about this – and the two people who read this blog and generally trust my opinions on these matters should know it. Watch Inside Amy Schumer!”

With a fleeting moment of greater reach, you simultaneously become a lightning strike (gone in a flash) and a lightning rod.

I suppose a celeb retweet or starting/being part of a trending topic is the sort of thing that one has to get to gain some traction. Even if, for example, in this case, it is a bunch of clicks – not “traction”. We all know it but there’s no way to predict whether any social media activity will lead to anything. Visitors to my personal blog are nice – but much like in the corporate blog environment, it’s not like they stuck around and read other things. And for personal writing, it doesn’t matter. I write what I write, I post it online and to a limited extent in social channels, but I am not writing for an audience or to achieve something.

But for the corporate writing, you sort of want to extend the reach – establish yourself as a thought leader – but you cannot do anything to damage your credibility or try to somehow get that reach artificially. It doesn’t work and won’t hold anyone’s interest. For instance I could try to steer the corporate blog in a direction where “celebrity surgeons” (is there such a thing other than the odd Dr Oz and some plastic surgeons who show up on makeover shows??) somehow feel compelled to retweet the content, but while that might extend reach for a day, it is not delivering quality or longevity or even the target audience we’d want to reach.

In a kind of related area…

“Data data data – you cannot make bricks without clay…” –Sherlock Holmes in TV show Elementary

All this discussion of statistics should lead to an action plan on how to take advantage of statistics and visitor data to guide future blog content – “give the readers what they want”. At least this is true for the corporate blog – consumer/user/customer responsiveness and centricity is really the only way to ensure continued growth for something like this.

I have been participating in a Coursera/Wharton School online class about marketing, and this week was all about customer-centricity. Since I work a lot with the ideas underpinning “taming Big Data” to gain customer insights in my freelance work, the whole idea of customer focus as one of the only real ways to differentiate makes a lot of sense – and customer data (overload) is the key to giving users what they want.

Never mind that I am totally distracted listening to the professor, Peter Fader, deliver his lectures, because he sounds too much like Bob Odenkirk – so I am supposed to be looking at a PowerPoint slide describing a couple of case studies of companies that have put customer data to good use, but it’s like I am hearing Saul Goodman explaining customer centricity to me. (And Saul Goodman arguably did put his customers first, sometimes to his own detriment and at his own peril.)

This customer-centric, data-driven approach is finally taking root in all kinds of business segments and industries. As Fader pointed out, direct marketing has always used data to target customers – but now, in the digital age, this data is readily available to almost everyone (I won’t get into the ethics of data collection, privacy, etc. except to say that while it’s great for businesses, it’s creepy for customers – see a recent article about a pregnant woman and Princeton professor who had to go to insane lengths to hide her pregnancy from advertisers, retailers and the Big Data machine.) At first companies like Google and Amazon tapped into user data because it’s in their DNA – I have spent a lot of time looking at how old-style, traditional publishers who lost both revenue and subscribers in the big digital shift are now taking back control their data (they had ceded a lot of it to third parties who started taking an ever-larger share of the pie from them) to target their website visitors, readers, subscribers with content and advertising that is highly personalized. And just today I saw a news report about a museum in London that has begun to use all kinds of data collection (traditional and digital) to continue to attract visitors. As the report stated, “Research is a key part of the museum’s arsenal.”

The application of data and personalization is the next logical step, but I wonder about the quality and longevity of this too. Collecting, analyzing and applying user data can only go so far before people feel as though someone is always looking over their shoulder. I cannot help but wonder if that sense of Big Data infiltrating one’s life will start to feel too much like Big Brother and begin to change and influence consumer behavior?

(As advertised – I rambled aimlessly!)

Why I Changed My Mind: Amy Schumer

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My change of heart in this case was not so much changing my mind about Amy Schumer herself or her comedy because, frankly, I had never really heard of her or her work. My instant dislike stemmed from the endless advertisements for her Comedy Central show, Inside Amy Schumer, which appeared constantly in every single commercial break while streaming The Daily Show and The Colbert Report online. Is it Ms Schumer’s fault that 1. the ad nauseam ad campaign was overkill and turned people (namely me) off before they could even give her show a chance and 2. the ads Comedy Central makes for its stable of shows feature the most obnoxious bits and bobs, making the shows appear annoying and unwatchable, also before potential viewers could give them a chance? No. I had the same problem with another of the overkill ad campaigns propelled like an enemy sortie at the unsuspecting target when Comedy Central promoted the brilliant Broad City in exactly the same fashion. Granted ads are ads – they are so short that they can’t reflect a whole lot of the intelligent humor and depth that give these shows their cachet. But can’t the ads and those who make them dream up some way to make their shows seem less one-dimensional?

I thought Broad City looked dumb but gave it a chance – but Inside Amy Schumer got the shortest straw. I saw the ads, which made her look like a self-absorbed, vapid, sex-obsessed idiot playing stereotypes for laughs, and I immediately thought she and the show were anything but groundbreaking and inventive. Turns out, though, that while Schumer has written some skits in which she plays a self-absorbed, vapid, sex-obsessed (to a mad degree) character, her comedy swims in thrashingly funny but incisive commentary – deeply feminist, hypocrisy-poking/exposing, hyperbolic, sarcastic. I’ve been gasping and then laughing my way through both seasons of the show. It’s sometimes shocking in its sudden lack of political correctness (as most of the best comedy is), painful in its mix of humor – swinging between self-absorption and self-deprecation, much of it quite topical (see the skit about the combat video game in which the female video game character suffers and reports an assault and is faced by a screen reading “Character Assassination Complete”; not only is the idea behind the video game reminiscent of the recent controversies about sexual assault in the military with the reaction of the guy friend with whom Amy’s character is playing video games, telling her, “You obviously did something wrong – maybe you just shouldn’t play” a further level of commentary ) and most of it universal (see the “Stolen Years” jewelry collection ad, the ISP customer service freakout session skit, the superfluous nature of enormous penises bit in her standup act, all the skits about groups of female friends being competitively self-deprecating … and pretty much every skit and standup bit in the show)…

A handful of things were extra fabulous: Josh Charles’s appearance on an episode just after his shocking departure from The Good Wife – Schumer and Charles make glorious fun of the pomposity of Aaron Sorkin’s The Newsroom, which was absolutely necessary.

An offhand reference to the Operation Smile charity (which my company works with and sends volunteers to). Mentioning jokingly that TMZ maybe thought she was Paula Deen (which might not have made me spit my coffee out – in laughter – if I had not been lambasting Paula Deen a whole lot lately with my Firewall – check out Paula Deen “oiling up a bird” and deep-frying it with her Aunt Peggy, who has a very “Derek-esque“, vacant smile going on here).

Some of the over-the-top, possibly over-the-line humor – the “We’ve all been a little raped”/”grey area of rape” bit, the “AIDS/dealbreaker/gluten allergy” date – a bit gasp-worthy, then laugh-worthy and then thought-provoking. How many times have we all been on a date or in a situation where someone tells us something really uncomfortable and offered us an “out” but we still sit there, awkward, convincing ourselves that we’re okay with something that is really not okay with us or that makes us tongue-tied to the extent that, as Schumer blurts out, “I don’t know what I’m saying.” You might be able to say something eloquent and articulate and thoughtful if you’re not blindsided – but unprepared, how do you not stumble? “Is that a dealbreaker for you?”

“No, it’s great!”

Amy Schumer is a smart woman holding a mirror up to herself, to all of us, to society – willing to (like most good comedians) be vulnerable, embarrassed and embarrassing.

Pleased to have made her acquaintance.